1. Introduction

Alliance Cleaning Limited is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with us.

This policy applies to all personal data we collect through our website (alliance-cleaning.co.uk), by email, by telephone, or through any other communication with us.

Please read this policy carefully to understand how we handle your personal data. By using our website or providing us with your information, you acknowledge that you have read and understood this policy.

2. Data Controller

Alliance Cleaning Limited is the data controller responsible for your personal data. This means we determine the purposes and means of processing your personal information.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Alliance Cleaning Limited 1 Labby Green Close Cole Green Hertford SG14 2FY

Telephone: 01992 700073 Email: info@alliance-cleaning.co.uk

3. Information We Collect

Information You Provide Directly

We collect personal information that you voluntarily provide to us, including:

Contact form submissions: Your name, email address, telephone number, company name, and any details you include in your message
Email correspondence: Information contained in emails you send to us
Telephone enquiries: Details you provide during telephone conversations, which we may record for training and quality purposes
Quote requests: Information about your business and cleaning requirements

Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies:

Your IP address
Browser type and version
Operating system
Pages you visit on our website
Time and date of your visit
Time spent on pages
Referring website address

Information We Do Not Collect

We do not collect payment or financial information through our website, as we do not process online payments. We do not collect sensitive personal data (also known as special category data) such as information about your health, religious beliefs, or political opinions.

4. How We Use Your Information

We use your personal information for the following purposes:

Responding to enquiries: To reply to your questions and provide information about our services
Providing quotes: To prepare and send quotations for our cleaning services
Service delivery: To communicate with you about services you have enquired about
Website improvement: To analyse how visitors use our website and improve its functionality
Marketing communications: To send you information about our services, but only where you have given your consent
Legal compliance: To comply with legal obligations and protect our legal rights

5. Legal Basis for Processing

Under UK data protection law, we must have a valid legal basis for processing your personal data. We rely on the following:

Legitimate Interests

We process your data where it is in our legitimate business interests to do so, provided these interests do not override your rights. This includes:

Responding to enquiries you have made
Managing our business operations
Improving our website and services

Consent

Where you have given us clear consent to process your personal data for a specific purpose, such as receiving marketing communications. You can withdraw your consent at any time by contacting us.

Contractual Necessity

Where processing is necessary to take steps at your request before entering into a contract, such as preparing a quote for services.

Legal Obligation

Where we need to process your data to comply with a legal obligation.

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

Service providers: Third parties who provide services on our behalf, such as website hosting, IT support, and email services. These providers are contractually bound to protect your data and use it only for the purposes we specify.
Professional advisers: Our accountants, lawyers, or other professional advisers where necessary.
Legal requirements: Where we are required to disclose your information by law, court order, or regulatory authority.
Business transfers: In the event of a merger, acquisition, or sale of our business assets, your data may be transferred to the new owner.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

Our general retention periods are:

Enquiry data: We retain information from enquiries for up to two years after your last contact with us, unless you become a client
Client data: We retain client information for seven years after the end of our business relationship to comply with legal and accounting requirements
Website analytics data: Anonymised analytics data is retained for up to 26 months

We regularly review the data we hold and securely delete information that is no longer required.

8. Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal information we hold about you. This is known as a Subject Access Request.

Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure

You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to request that we transfer your personal data to another organisation or directly to you, in a structured, commonly used, and machine-readable format.

Right to Object

You have the right to object to the processing of your personal data where we are relying on legitimate interests as our legal basis, or where we are processing your data for direct marketing purposes.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided in Section 2. We will respond to your request within one month. There is no fee for making a request, although we may charge a reasonable fee if your request is clearly unfounded or excessive.

9. Cookies

What Are Cookies?

Cookies are small text files that are placed on your computer or device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable basic features such as page navigation and access to secure areas. The website cannot function properly without these cookies, and they cannot be switched off.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and your experience. These cookies do not identify you personally.

Functionality Cookies

These cookies allow the website to remember choices you make, such as your preferences or settings, to provide a more personalised experience.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically:

View what cookies are stored on your device
Delete cookies individually or all at once
Block third-party cookies
Block cookies from specific websites
Block all cookies
Delete all cookies when you close your browser

Please note that if you choose to block or delete cookies, some features of our website may not function correctly.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Changing Your Cookie Preferences

You can change your cookie preferences at any time by adjusting your browser settings. If you have previously accepted cookies, you can delete them by following your browser’s instructions.

10. Email Disclaimer

Our emails and any attachments are confidential and intended solely for the use of the individual to whom they are addressed. If you have received an email in error, please notify the sender immediately and delete it from your system.

Any views or opinions expressed are solely those of the author and do not necessarily represent those of Alliance Cleaning. While we have taken precautions to minimise the risk of transmitting malware, we advise you to carry out your own malware checks before opening any attachment or link. Alliance Cleaning accepts no liability for any loss or damage caused by malware.

Alliance Cleaning Ltd. Registered in England. Registration No: 03596969. Registered Address: 1 Labby Green Close, Cole Green, Hertford, Hertfordshire, SG14 2FY

11. Website Analytics

We use analytics tools to help us understand how visitors use our website. These tools collect information such as how often users visit, what pages they view, and what other sites they visited before coming to our website.

The information collected is aggregated and anonymised, meaning it does not identify individual visitors. We use this information to improve our website content and user experience.

You can opt out of analytics tracking by adjusting your browser settings to block analytics cookies or by using browser extensions designed to prevent tracking.

12. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.

These measures include:

Secure servers and encrypted data transmission
Access controls limiting who can view personal data
Regular security reviews and updates
Staff training on data protection

While we take all reasonable steps to protect your information, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. We cannot guarantee the absolute security of your data.

13. Third-Party Links

Our website may contain links to external websites operated by third parties. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices of other websites.

We encourage you to read the privacy policies of any external websites you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.

We encourage you to review this policy periodically to stay informed about how we protect your personal data.

15. Contact Us and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal data, please contact us:

Alliance Cleaning Limited 1 Labby Green Close Cole Green Hertford SG14 2FY

Telephone: 01992 700073 Email: info@alliance-cleaning.co.uk

Your Right to Complain

If you are not satisfied with our response or believe we are processing your personal data unlawfully, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection.

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Telephone: 0303 123 1113 Website: www.ico.org.uk

We would appreciate the opportunity to address your concerns before you contact the ICO, so please contact us in the first instance.

Fully accredited